Identity verification & SMS
Every extra verification step is metered — SMS delivery, ID checks, biometrics — billed per use on top of the seat price you already pay.
What people actually say
✕Send with SMS starts at $0.40 per delivery and Verify Recipient Identity at $2.50 per attempt — billed per use on top of the Business Pro seat.
Source: DocuSign eSignature plans and pricing ↗✕Identity verification can run $0.50-$5 per check depending on complexity (document, biometric or SMS), and global teams pay regional telecom surcharges on top.
Source: esign.ai, add-on metering ↗✕High-volume add-ons can produce 20-50% cost overruns in the first year for sales teams processing deals daily.
Source: esign.ai, add-on overruns ↗
We wire Twilio Verify (or your existing SMS provider) and Persona/Stripe Identity straight into the signing flow. You pay the underlying provider directly — pennies per SMS, ~$1 per ID check — not a DocuSign per-attempt markup. Toggle verification on or off per template in code.