AI (Copilot, Smart QA, Autopilot)
$20/seat for Copilot, $20 for Smart QA, $10 for Smart CSAT, plus $0.89 per Autopilot resolution — stacked on top of the seats you already bought.
What people actually say
✕Copilot is $20/seat/month, Smart QA is $20/seat/month, Smart CSAT is $10/seat/month, and Autopilot bills $0.89 per resolution — costs balloon by 145% or more once AI is enabled on Professional.
Source: Featurebase — Front pricing breakdown ↗✕All AI capabilities require separate paid subscriptions on Starter and Professional, frustrating budget-conscious teams used to bundled AI from competitors.
Source: Hiver — Front AI add-ons ↗✕Performance can slow down when handling large threads or multiple inboxes, and AI suggestions inherit that latency — replies that should be instant feel sluggish.
Source: G2 — Front performance reviews ↗
Claude or GPT is wired straight into your message store, with your knowledge base as the retrieval source. You pay your model provider pennies per conversation, the prompts and guardrails live in your repo, and a 'resolution' counts when you say it does — not when a customer gives up and rage-quits the thread.