Dialer & voice
The dialer your AEs actually use lives in a higher Amplify tier — it's not a feature you bought, it's a feature you're upsold into.
What people actually say
✕Per-seat costs reported across Vendr buyers are roughly $100/user/month for Amplify Core, $130 for Amplify Plus and $160 for Amplify Pro, with the dialer and conversation intelligence among the things customers find gated to higher tiers.
Source: Docket, Outreach Amplify pricing breakdown 2026 ↗✕Vendr's marketplace data shows Outreach is quote-based with a median contract of $45,350/year across 905 purchases and a range from $8,580 to $210,527 — almost entirely a function of which tier and add-ons you're forced into.
Source: Vendr, Outreach marketplace pricing data ↗✕MarketBetter and other buyer guides repeatedly call out that the dialer, post-call conversation intelligence and meeting assist are split across Core, Plus and Pro tiers rather than included.
Source: MarketBetter, Outreach pricing breakdown 2026 ↗
Twilio Voice with a thin React softphone, click-to-call from any ticket, and call recordings dropped into S3. Whisper transcribes the audio, Claude summarises the call into the contact timeline. No Amplify Pro tier between your AEs and a working dial pad.