AI features (Copilot & AI Agents)
$50/agent for Copilot plus $1.50-$2 per resolved ticket — costs scale up as automation actually works.
What people actually say
✕Automated resolutions are commonly cited at $1.50 (committed) or $2.00 (pay-as-you-go) each, plus ~$50/agent/month for Copilot — costs rise as automation improves.
Source: eesel AI, Zendesk AI pricing 2025 ↗✕A 50-agent team on Suite Professional with all three add-ons enabled hits $265/agent/month baseline, or $159,000/year before AI Agent resolutions.
Source: Macha AI, Zendesk AI pricing breakdown ↗✕Outcome-based pricing means your cost can rise as automation improves — predictable from a business-model standpoint, but not month-to-month on a budget spreadsheet.
Source: eesel AI, Zendesk AI pricing guide ↗
We wire Claude or GPT into your ticket store with your help center as the retrieval source. You pay your model provider directly — typically pennies per ticket — and the prompts and guardrails live in your repo, not behind a paywall.