Reporting (Explore)
Real reports need Professional at $115 and SQL-level skills, while basic dashboards stay frustratingly rigid.
What people actually say
✕Advanced reporting features are only available in the Suite Professional plan at $115 per user per month.
Source: Desk365, Zendesk reviews 2026 ↗✕Advanced reporting features often require knowledge of database queries and data analysis, with difficulty creating reports that combine data from different parts of the Zendesk ecosystem.
Source: Hiver, Zendesk Explore limitations ↗✕Performance issues when generating complex reports on large datasets.
Source: Hiver, Zendesk reviews 2026 ↗
How we'd rebuild it for you
A Metabase or Grafana dashboard pointed straight at your ticket database. SQL when you want it, drag-and-drop when you don't, and no upgrade tier between you and your own data.