Scorecards & structured interviews
Greenhouse's core strength — structured interview kits — works, but the scorecards UI is rigid and feedback collection lives across email and the web app.
What people actually say
✕Granular permissions and customisation beyond standard options are limited, frustrating teams that need bespoke scorecard logic.
Source: Capterra, Greenhouse reviews ↗✕Hiring managers resist the formality — the structured methodology adds friction and creates pushback from people unused to scorecards.
Source: PeopleOpsClub, Greenhouse review 2026 ↗✕Text formatting and email rendering in candidate communications sometimes breaks, and the new UI layout requires extended adjustment for existing users.
Source: Capterra, Greenhouse reviews ↗
Scorecards are typed React forms saved to Postgres, with interviewers prompted via Slack and Microsoft Teams as soon as a calendar event ends. Rubrics live in your repo as JSON, diffable in PRs, and aggregate scoring is a Metabase question — not a feature locked behind Plus.