SLA & analytics
Useful reporting starts at Professional ($65) and only gets serious on Enterprise — basic dashboards feel built for a different team.
Ce que les utilisateurs disent vraiment
✕Advanced analytics are gated to Professional ($65/seat); Starter only includes basic analytics, and many teams find the reports insufficient.
Source : Front pricing page ↗✕The analytics reports do not accurately depict employee performance because they use generic metrics that do not account for different expectations across various job roles.
Source : Hiver — Front analytics complaints ↗✕Analytics could use some more flexibility — basic dashboards are rigid and don't let teams slice by the dimensions they actually care about.
Source : Capterra — Front reviews ↗
A Metabase dashboard wired directly to your message database, with SLA timers as a Postgres view and CSAT inferred or surveyed however you choose. SQL when you want it, drag-and-drop when you don't, and no upgrade tier between you and your own conversation data.