AI assist (Kaia, Smart Email Assist)
Outreach charges you to host AI features that are a thin wrapper over the same LLM APIs you could call yourself for cents per call.
Ce que les utilisateurs disent vraiment
✕Outreach contracts typically land at $1,500–$2,000/user/year fully loaded with Kaia, and the AI features are negotiated as bundled or separate items rather than included by default.
Source : CallSphere, Outreach Kaia true-cost analysis 2026 ↗✕Smart Email Assist availability is explicitly subject to your pricing plan — even in official docs the AI drafting feature is gated rather than universally available.
Source : Outreach Support, Smart Email Assist overview ↗✕Salesrobot's review concludes Outreach feels overpriced and bloated, with AI features and analytics adding to the bill without proportional value for smaller and mid-market teams.
Source : Salesrobot, in-depth Outreach review 2026 ↗
Claude or GPT called from a Next.js server action with your prompts in the repo. Draft generation, account summaries, call recaps and reply suggestions all run against your contact + activity tables. Your bill is metered tokens, not a fully-loaded $2,000/user/year add-on.